Shipping Information

Shipping Policy

At Kaffeerösterei Kreuzau, we strive to provide reliable and efficient shipping services to ensure your coffee arrives fresh and on time. Please review our shipping information below for details on shipping methods, delivery times, and costs.

Domestic Shipping (Germany)

We ship to all addresses within Germany. Orders are typically processed within 1-2 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information.

Domestic Shipping Rates

International Shipping

We ship to most European countries. International orders are typically processed within 1-2 business days after payment confirmation. Delivery times vary depending on the destination country.

International Shipping Rates

Free Shipping

We offer free standard shipping on domestic orders over €30 and international orders over €100. Free shipping applies to standard shipping only and does not include express shipping options.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package using the tracking number provided in the email or by logging into your account on our website.

Customs and Import Duties

For shipments outside the European Union, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Delivery Information

Please ensure that the shipping address you provide is correct and complete. We are not responsible for packages that are lost or delayed due to incorrect address information. If no one is available to receive the package at the time of delivery, the carrier will leave a notice with instructions for pickup or redelivery.

Contact Us

If you have any questions about our shipping policies or need assistance with a shipment, please contact our customer service team at: shipping@cafezisimoukreuzau.de or call us at +49 123 456 789.