Returns & Refunds Policy

Returns Policy

At Kaffeerösterei Kreuzau, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. This policy outlines how to return products and receive refunds.

Return Eligibility

You may return most new, unopened items within 14 days of delivery for a full refund. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• The return must be initiated within 14 days of delivery
• You must have the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Opened coffee beans or ground coffee (due to food safety regulations)
• Gift cards
• Personalized or custom-made items

Return Process

To initiate a return, please follow these steps:

1. 1Contact our customer service team at returns@cafezisimoukreuzau.de or call +49 123 456 789 to request a return authorization
2. 2Pack the item securely in its original packaging along with the return authorization form
3. 3Ship the item to the address provided by our customer service team
4. 4Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for the same product, send us an email at returns@cafezisimoukreuzau.de and send your item to the address provided. If you need to exchange an item for a different product, please return the original product for a refund and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at returns@cafezisimoukreuzau.de or call +49 123 456 789. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

Return Shipping Costs

The customer is responsible for return shipping costs unless the item is defective or damaged. If you receive a refund, the cost of return shipping will be deducted from your refund. In case of defective or damaged items, we will reimburse the return shipping costs.

Contact Us

If you have any questions about our returns and refunds policy, please contact our customer service team at: returns@cafezisimoukreuzau.de or call us at +49 123 456 789.